IT Support Technician I — First-Line Desktop Support

Cec Facilities Llc; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

CEC Companies in Irving, Texas, is seeking an IT Support Technician to deliver courteous, professional help desk support to end users, troubleshoot desktop hardware and software, and assist onsite and remote users.

The role requires an Associate’s degree preferred and 1–3 years in a corporate help desk. Candidates should be proficient with Windows 10, basic networking, Citrix, and maintain a calm, service-oriented attitude while logging all tickets.

Qualifications

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 1–3 years of help desk or IT support experience in a corporate environment.
• A+ or other relevant certification preferred.

Responsibilities

• Provide first-level IT support by phone and on-site for hardware, software, and printers.
• Troubleshoot, diagnose, and resolve issues or escalate as needed.
• Document issues and resolutions in the ticketing system.
• Assist with installs, upgrades, moves, and changes for workstations.
• Maintain security and access controls, including password resets.

Skills

Customer service

Technical troubleshooting

Communication

Time management

Analytical thinking

Microsoft Office proficiency

Education

Associate’s degree in Computer Science, Engineering, or related field

Tools

Microsoft Windows 10

Citrix

Basic networking

Job description

CEC Companies in Irving, Texas, is seeking an IT Support Technician to deliver courteous, professional help desk support to end users, troubleshoot desktop hardware and software, and assist onsite and remote users.

The role requires an Associate’s degree preferred and 1–3 years in a corporate help desk. Candidates should be proficient with Windows 10, basic networking, Citrix, and maintain a calm, service-oriented attitude while logging all tickets.