Entry-Level IT Support Technician — Helpdesk Specialist

Service Experts; Richardson (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Service Experts in Richardson, TX is hiring an IT Support Technician I. This entry-level role supports routine projects under close supervision, serving as first point of contact and recording incidents with detail.

Responsibilities include using knowledge articles to resolve issues, guiding users through password resets, MFA enrollment, basic navigation help, routing tickets, and verifying contact details and business impact.

Qualifications

• Minimum Experience: 0 - 2 years.
• Minimum Education: High School Diploma/GED.

Responsibilities

• Serves as first point of contact; records incidents and requests with complete details.
• Uses knowledge articles to resolve common issues and perform walk-throughs.
• Performs password resets, MFA enrollment guidance, and basic navigation help.
• Routes tickets to correct queues with appropriate priority and CI.
• Confirms user contact details, impact, and business criticality.
• Provides courteous, clear communication and sets expectations.
• Follows security verification steps before account actions.
• Monitors queues, updates statuses, and closes resolved tickets.
• Flags trending issues to supervisors for problem review.
• Participates in ongoing training on tools, policies, and new services.

Education

High School Diploma/GED

Job description

Service Experts in Richardson, TX is hiring an IT Support Technician I. This entry-level role supports routine projects under close supervision, serving as first point of contact and recording incidents with detail.

Responsibilities include using knowledge articles to resolve issues, guiding users through password resets, MFA enrollment, basic navigation help, routing tickets, and verifying contact details and business impact.