Entry-Level IT Services Technician with Equity

xAI; Seattle (WA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical, vision, and dental coverage

401(k) retirement plan

Short & long-term disability insurance

Life insurance

Various discounts and perks

Job summary

A technology company in Seattle is seeking a motivated IT Services Technician (Level 1) to provide first-line technical support and resolve IT issues. The ideal candidate will assist users with hardware and software, helping to ensure smooth operations within the team. This entry-level role presents an opportunity for growth within a dynamic environment, alongside excellent benefits including equity and comprehensive medical coverage.

Qualifications

• Entry-level candidates encouraged to apply.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with basic networking concepts like TCP/IP.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Log and track service requests in the ticketing system.
• Maintain IT knowledge base articles for common issues.

Skills

Troubleshooting hardware

Customer service

Communication skills

Prioritization

Education

High school diploma

Associate’s degree in IT or related field

Tools

ServiceNow

Jira

Zendesk

Job description

A technology company in Seattle is seeking a motivated IT Services Technician (Level 1) to provide first-line technical support and resolve IT issues. The ideal candidate will assist users with hardware and software, helping to ensure smooth operations within the team. This entry-level role presents an opportunity for growth within a dynamic environment, alongside excellent benefits including equity and comprehensive medical coverage.