Entry-Level Data Center IT Support Technician

Scalematrix; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading cloud services provider in Charlotte is looking for an entry-level Tier-1 Support Technician to join their Support Operation Center. As a Tier-1 technician, you'll provide exceptional client service and support for network systems and data center operations, while gaining crucial experience in IT. Strong communication and troubleshooting skills are essential. This role allows you to learn and develop your career in a premier data center environment. Apply with your resume to [e-mail].

Qualifications

• Ability to learn through research, technical certification, and on-the-job training.
• Strong written and oral communication skills.
• Basic knowledge of virtualization concepts.

Responsibilities

• Support network systems and data center operations.
• Serve as a technical liaison to clients.
• Assist in provisioning environmental and security systems.
• Respond to client inquiries in a timely and helpful manner.
• Learn and broaden technical knowledge for SOC value.
• Communicate with team members for client support.
• Monitor and report issues with critical systems.
• Assist in change management execution.

Skills

Client service skills

Written and oral communication

Troubleshooting

Knowledge of Windows operating system

Knowledge of Linux operating system

Tools

Basic network switching

Routing concepts

Virtualization solutions knowledge

Job description

A leading cloud services provider in Charlotte is looking for an entry-level Tier-1 Support Technician to join their Support Operation Center. As a Tier-1 technician, you'll provide exceptional client service and support for network systems and data center operations, while gaining crucial experience in IT. Strong communication and troubleshooting skills are essential. This role allows you to learn and develop your career in a premier data center environment. Apply with your resume to [e-mail].