Entry-Level IT Support Technician – 24/7 Data Center

ScaleMatrix Holdings, Inc.; Charlotte (NC); Hybrid; USD 36,000 - 60,000; Full time

Job summary

ScaleMatrix, the industry leader in world-class colocation and cloud services, is expanding its Support Operation Center. We are seeking motivated individuals for entry-level Tier-1 Support Technician roles to begin a career in IT at a premier 7/24 data center.

Prior IT experience is not required, as training and growth opportunities are provided. The Tier-1 role is the client’s primary source for information and support of ScaleMatrix services.

Qualifications

• The ability to learn through research, certification and on-the-job training.
• Strong written and oral communication skills.
• A working knowledge of Windows and Linux-based operating systems.
• A working knowledge of basic network switching and routing concepts.
• Strong trouble-shooting skills - A basic knowledge of virtualization solutions and concepts.

Responsibilities

• Support of network systems (software/hardware) and data center operations.
• Serving as a technical liaison to both internal and external clients.
• Assist in the provisioning of environmental, networking, security and computer systems specifically relating to ScaleMatrix cloud and colocation client needs.
• Responding to client support inquiries in a timely fashion with an emphasis on being informative and helpful.
• Learning and broadening technically in order to add value to the SOC and to the technical depth of ScaleMatrix as a whole.
• Communicating and working with team members to coordinate efforts to support clients.
• Monitoring and reporting any issues with critical environmental, networking, security and server systems.
• Communicating with other departments to assist in the execution of change management policies and procedures.

Skills

Windows OS

Linux OS

Networking basics

Troubleshooting

Customer service

Tools

Remote tools

Virtualization basics

Job description

ScaleMatrix, the industry leader in world-class colocation and cloud services, is expanding its Support Operation Center. We are seeking motivated individuals for entry-level Tier-1 Support Technician roles to begin a career in IT at a premier 7/24 data center.

Prior IT experience is not required, as training and growth opportunities are provided. The Tier-1 role is the client’s primary source for information and support of ScaleMatrix services.