Data Center Support Technician

Alliedonesource; Indianapolis (IN); On-site; USD 52,000 - 54,000; Full time

Job summary

Alliedonesource in Indianapolis, Indiana, is seeking a Data Center Support Technician to help ensure uptime of our modern facilities. You will support colocation clients, perform equipment checks, and assist with deployments and rack-and-stack tasks.

Ideal candidates have a high school diploma and at least two years in data centers or relevant tech, plus strong customer service and troubleshooting skills. A safety-first approach and proficiency with MS Office and Adobe Suite are required; shift

Qualifications

• High School Diploma required; 2 years in data centers or a related technical field preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of experience in customer service, with strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Strong troubleshooting, organizational, and multitasking abilities, with the capacity to manage multiple tasks and meet deadlines.
• Skilled in Microsoft Office Suite and Adobe Suite, with a commitment to maintaining a safety-first approach in all tasks and the ability to work independently or as part of a team.
• Shift: Monday-Friday 8:00 AM-4:00 PM; rotating on-call schedule every 3-4 weeks

Responsibilities

• Provide exceptional customer support to both local and international colocation clients, handling requests via a web-based ticketing system for services like access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting critical electrical and mechanical equipment, and logging readings to ensure proper operation and facility conditions.
• Support customer deployments and facility expansions, including executing sales orders, preparing new customer environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, managing access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of all facility activities, including incident logs, inventory management, and maintenance events, while ensuring professional, ethical interactions with customers, contractors, and colleagues.

Skills

Customer service

Interpersonal skills

Troubleshooting

Multitasking

Safety-first

Teamwork

Communication

Education

High School Diploma

Associate degree or industry certification preferred

Tools

Microsoft Office Suite

Adobe Suite

Job description

Join our dynamic team as a Data Center Support Technician and play a critical role in ensuring the uptime and efficiency of our state-of-the-art infrastructure. In this fast-paced environment, you'll maintain top-tier equipment, solve complex challenges, and support vital services. If you're detail-oriented, tech-savvy, and ready for career growth in a rapidly evolving industry, we want you on board. Be a part of powering the digital world with us!

Duties:

• Provide exceptional customer support to both local and international colocation clients, handling requests via a web-based ticketing system for services like access requests, equipment troubleshooting, and order processing.
• Perform regular facility walkthroughs, inspecting critical electrical and mechanical equipment, and logging readings to ensure proper operation and facility conditions.
• Support customer deployments and facility expansions, including executing sales orders, preparing new customer environments, and assisting with rack & stack tasks.
• Assist with physical security monitoring, managing access control, and handling client deliveries, including receiving, storing, and shipping packages.
• Maintain detailed records of all facility activities, including incident logs, inventory management, and maintenance events, while ensuring professional, ethical interactions with customers, contractors, and colleagues.

Requirements :

• High School Diploma required; 2 years of experience in data centers or a related technical field. Industry certifications or an associate degree in a technical area are preferred.
• Basic understanding of data center cooling and power systems is a plus.
• 2 years of experience in customer service, with strong interpersonal skills and the ability to effectively communicate with clients and team members.
• Strong troubleshooting, organizational, and multitasking abilities, with the capacity to manage multiple tasks and meet deadlines.
• Skilled in Microsoft Office Suite and Adobe Suite, with a commitment to maintaining a safety-first approach in all tasks and the ability to work independently or as part of a team.
• Shift:Monday-Friday 8:00 AM-4:00 PM; rotating on-call schedule every 3-4 weeks

Salary:

$52,000-$54,000

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