Entry-Level IT Support Specialist: Learn Fast & Helpdesk

BIG GEYSER INC; Town of Texas (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

401(k) match

Paid time off

Holidays

Family leave

Orientation & training

Employee referral program

Job summary

Big Geyser Inc. is seeking an entry‑level IT Helpdesk Specialist to provide frontline support for employee technology at our Brewster facility.

You will troubleshoot desktops, laptops, mobile devices, printers, and network issues, while collaborating with our MSP and senior IT team to resolve problems. You will assist with ERP VIP queries, document encounters, and help set up and image devices, manage mobile device policies, and maintain asset records.

Qualifications

• Hands-on IT support experience or coursework; eager to learn
• Foundation in Windows OS and common apps
• Familiarity with Microsoft 365 suite incl. Outlook/Teams/SharePoint/OneDrive
• Experience with iOS/Android, printers, and copiers
• Knowledge of Azure/AD/Exchange and device management a plus
• ERP or warehouse systems experience beneficial; VIP familiarity helpful
• Strong customer service and clear communication
• Ability to document issues thoroughly and work independently or with team
• Must lift at least 40 lbs and be organized and dependable
• Familiarity with Wi‑Fi deployments, inventory, warehousing or logistics a plus

Responsibilities

• Serve as first point of contact for employee technology questions for Brewster facility
• Troubleshoot desktops, laptops, mobile devices, email, printers, and connectivity
• Collaborate with MSP and IT team to resolve issues
• Support ERP VIP questions; escalate complex problems as needed
• Record requests and incidents in the helpdesk system and monitor tickets
• Identify urgent issues and respond to high-priority tickets
• Document troubleshooting steps to build a knowledge base
• Set up, image, provision, and configure PCs and devices
• Support mobile device management and security policies
• Maintain accurate records for IT hardware and software assets
• Manage IT consumables, stock levels, and storage organization
• Assist with purchasing and disposal of equipment
• Support onboarding/offboarding with equipment and accounts
• Assist with network maintenance and IT projects
• Contribute to improving simple IT procedures and forms

Skills

Windows OS

Microsoft 365

Mobile devices

Printers & copiers

Azure/AD/Exchange

VIP ERP

Customer service

Documentation

Asset management

Wi‑Fi deployments

Inventory control

Networking basics

Hardware setup

Logistics knowledge

Education

Associate degree in Computer Science

Tools

VIP ERP

Job description

Big Geyser Inc. is seeking an entry‑level IT Helpdesk Specialist to provide frontline support for employee technology at our Brewster facility.

You will troubleshoot desktops, laptops, mobile devices, printers, and network issues, while collaborating with our MSP and senior IT team to resolve problems. You will assist with ERP VIP queries, document encounters, and help set up and image devices, manage mobile device policies, and maintain asset records.