Help Desk Technician - Fast, First-Line IT Support

Gellert Global Group; Pioneer Homes (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Education assistance

Parental leave

Flexible work arrangements

Job summary

Gellert Global Group seeks an IT Support Specialist to provide prompt technical assistance across multiple sites in New Jersey. You will diagnose hardware/software issues, assist users, and ensure timely resolution while maintaining IT security standards.

The role requires a Bachelor’s degree in IT or CS, experience with Windows OS/Office 365, printers, and a strong customer-service mindset. On-site work in Madison, NJ with relocation considerations is expected.

Qualifications

• Bachelor’s degree in IT or Computer Science preferred.
• Experience with printers, software, network and IT security.
• Excellent communication and customer-oriented mindset.
• Ability to follow up procedures and work under pressure.

Responsibilities

• Serve as first point of contact for technical assistance in person, via phone, e-mail, Teams, Service Desk
• Diagnose and resolve technical hardware and software issues
• Install/configure computers & printers
• Escalate requests to next level support
• Track and route problems and document resolutions

Skills

IT knowledge

Windows OS / Office 365

Communication skills

Customer service

Problem solving under pressure

Education

Bachelor’s degree in IT or Computer Science

Tools

Printers

Network

IT Security

Windows OS

Office 365

Job description

Gellert Global Group seeks an IT Support Specialist to provide prompt technical assistance across multiple sites in New Jersey. You will diagnose hardware/software issues, assist users, and ensure timely resolution while maintaining IT security standards.

The role requires a Bachelor’s degree in IT or CS, experience with Windows OS/Office 365, printers, and a strong customer-service mindset. On-site work in Madison, NJ with relocation considerations is expected.