IT Help Desk Technician - Fast Support, Growth & Perks

Humanly (humanly.io); Fishers (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Daily pay options

Paid Time Off + 6 holidays

Free carwashes

Industry-leading training

Growth potential

Tuition reimbursement and IT certs

Group health, dental, and vision

401K with company match

Job summary

Humanly is seeking a Help Desk Technician to provide IT support across carwash locations and for the internal support team. You will handle level 1 requests via phone and email, triage tickets, and configure new IT assets for deployment.

Great candidates enjoy a fast-paced environment, deliver quality service, and collaborate with a growing IT team. A strong foundation in Windows OS and Microsoft troubleshooting is essential, with IT certifications preferred.

Qualifications

• High school diploma or equivalent is required; IT certification preferred.
• A+ or Network+ certification with higher IT degree is a plus.
• Strong knowledge of Windows OS and Microsoft troubleshooting.

Responsibilities

• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Demonstrate initiative and a 'get the job done' attitude.

Skills

Windows OS

Microsoft troubleshooting

Phone & email support

Ticketing system usage

Education

High school diploma or equivalent

A+ or Network+ Certification

Associate's or Bachelor's Degree in IT

Job description

Humanly is seeking a Help Desk Technician to provide IT support across carwash locations and for the internal support team. You will handle level 1 requests via phone and email, triage tickets, and configure new IT assets for deployment.

Great candidates enjoy a fast-paced environment, deliver quality service, and collaborate with a growing IT team. A strong foundation in Windows OS and Microsoft troubleshooting is essential, with IT certifications preferred.