IT Support Specialist

BIG GEYSER INC; Town of Texas (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

401(k) match

Paid time off

Holidays

Family leave

Orientation & training

Employee referral program

Job summary

Big Geyser Inc. is seeking an entry‑level IT Helpdesk Specialist to provide frontline support for employee technology at our Brewster facility.

You will troubleshoot desktops, laptops, mobile devices, printers, and network issues, while collaborating with our MSP and senior IT team to resolve problems. You will assist with ERP VIP queries, document encounters, and help set up and image devices, manage mobile device policies, and maintain asset records.

Qualifications

• Hands-on IT support experience or coursework; eager to learn
• Foundation in Windows OS and common apps
• Familiarity with Microsoft 365 suite incl. Outlook/Teams/SharePoint/OneDrive
• Experience with iOS/Android, printers, and copiers
• Knowledge of Azure/AD/Exchange and device management a plus
• ERP or warehouse systems experience beneficial; VIP familiarity helpful
• Strong customer service and clear communication
• Ability to document issues thoroughly and work independently or with team
• Must lift at least 40 lbs and be organized and dependable
• Familiarity with Wi‑Fi deployments, inventory, warehousing or logistics a plus

Responsibilities

• Serve as first point of contact for employee technology questions for Brewster facility
• Troubleshoot desktops, laptops, mobile devices, email, printers, and connectivity
• Collaborate with MSP and IT team to resolve issues
• Support ERP VIP questions; escalate complex problems as needed
• Record requests and incidents in the helpdesk system and monitor tickets
• Identify urgent issues and respond to high-priority tickets
• Document troubleshooting steps to build a knowledge base
• Set up, image, provision, and configure PCs and devices
• Support mobile device management and security policies
• Maintain accurate records for IT hardware and software assets
• Manage IT consumables, stock levels, and storage organization
• Assist with purchasing and disposal of equipment
• Support onboarding/offboarding with equipment and accounts
• Assist with network maintenance and IT projects
• Contribute to improving simple IT procedures and forms

Skills

Windows OS

Microsoft 365

Mobile devices

Printers & copiers

Azure/AD/Exchange

VIP ERP

Customer service

Documentation

Asset management

Wi‑Fi deployments

Inventory control

Networking basics

Hardware setup

Logistics knowledge

Education

Associate degree in Computer Science

Tools

VIP ERP

Job description

Requirements

Must have:

• 0–3 years of hands-on IT support or helpdesk experience; recent graduates, internships, and relevant coursework are welcome – Willingness and curiosity to learn new systems quickly; attitude and aptitude matter more than years of experience – Foundational knowledge of Windows operating systems and common applications – Familiarity with Microsoft 365 tools, including Outlook, Teams, SharePoint, and OneDrive – Experience with iOS and Android devices, as well as printers and copiers – Exposure to Azure, Active Directory, Exchange, mobile device management, VOIP phone systems, or hardware setup is a plus – ERP or warehouse system experience is beneficial; experience with VIP is especially helpful – Strong customer service and interpersonal communication skills, with the ability to explain technical concepts clearly – Organized, detail-oriented, dependable, and comfortable documenting issues thoroughly – Self-motivated and able to work both independently and collaboratively – Associate degree in Computer Science or a related field, or equivalent professional experience – Ability to lift at least 40 lbs – Familiarity with Wi‑Fi and access‑point deployments, inventory controls, warehousing or logistics, basic accounting or finance, or beverage and food distribution is a plus

Responsibilities:

• Serve as the first point of contact for employee technology questions, issues, and service requests across the company, with primary support for our Brewster facility
• Troubleshoot everyday problems involving desktops, laptops, mobile devices, email, printers, network connectivity, and peripheral equipment
• Partner with our Managed Service Provider and senior IT team to resolve PC, network, mobile, application, and broader systems issues
• Support users with common questions and known fixes in our ERP system, VIP, while escalating more complex issues as needed
• Record every request and incident in our helpdesk ticketing system and monitor tickets through resolution within expected timeframes
• Identify urgent issues and respond appropriately to high-priority tickets
• Document troubleshooting steps and resolutions to build a reliable internal knowledge base
• Set up, image, provision, and configure PCs, laptops, mobile devices, and printers
• Support our mobile device management environment, including application deployment, security settings, and device policies
• Tag, track, and maintain accurate records for local IT hardware and software assets
• Manage IT consumables and supplies, monitor stock levels, reorder items, and keep storage areas organized
• Assist with purchasing and disposal of computers, devices, printers, and related equipment
• Support onboarding and offboarding by deploying and collecting user equipment and accounts
• Help teammates with network maintenance, IT projects, and technology rollouts
• Contribute to improving simple procedures and forms that streamline IT operations

Company:

We are Big Geyser Inc., New Yorks largest non-alcoholic, family-owned beverage distributor and the exclusive New York distributor for leading brands including Bloom, C4, Celsius, Essentia, Hals New York, Liquid Death, Poppi, and many more. We are a major player in the beverage and snack industry and offer a collaborative, fast-growing environment with strong career development opportunities. This on-site role is based in Brewster, NY, supporting our companywide technology needs with a primary focus on our newest facility. We also provide a comprehensive benefits package that includes medical, dental, and vision coverage, an FSA, a 401(k) with generous company match, retirement savings, disability and life insurance, paid vacation, sick time, holidays, family and parental leave, paid orientation and training, and an employee referral program.