Entry-Level IT Support Engineer | Help Desk & On-Call

General Informatics; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid Time Off

Parental leave

Job summary

General Informatics in Baton Rouge seeks an Associate Engineer (Level 1 Technical Support) to provide first-line support for IT infrastructure, including hardware, software, and networks. Respond to and document issues, maintaining high customer satisfaction while participating in after-hours on-call rotation.

The role involves setting up workstations, handling AD tasks, and escalating complex problems. Strong communication and ticketing experience are essential for success in this on-site,

Qualifications

• 1+ year of technical support experience or help desk role.
• High school diploma or equivalent required.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems and remote support tools.

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system.
• Diagnose and resolve common hardware, software, and network issues.
• Create and maintain detailed support tickets for all customer interactions.
• Setup and configure new workstations, laptops, and peripheral devices.
• Install and upgrade standard software applications and system updates.
• Perform basic Active Directory tasks (user management, password resets).
• Escalate complex issues to Level 2/3 support when necessary.
• Maintain technical documentation of solutions and procedures.
• Demonstrate a “Can Do, Will Do!” attitude.
• Other duties as assigned.

Skills

Customer service

Verbal & written communication

Explain technical concepts

Ticketing systems

Remote support tools

Education

High school diploma or equivalent

Associate's degree in IT

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft certifications

CCNA

Job description

General Informatics in Baton Rouge seeks an Associate Engineer (Level 1 Technical Support) to provide first-line support for IT infrastructure, including hardware, software, and networks. Respond to and document issues, maintaining high customer satisfaction while participating in after-hours on-call rotation.

The role involves setting up workstations, handling AD tasks, and escalating complex problems. Strong communication and ticketing experience are essential for success in this on-site,