Entry Level IT Support

Insight Global; New Rochelle (NY); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Insight Global is seeking a Jr. Network Specialist to support a New York-area school district.

You will spend the workday addressing a wide range of issues, from AD password resets to network connectivity, with a focus on deskside support for 300–500 staff, teachers, and students. You’ll work with executives and staff, collaborating with senior engineers for Level 2/3 tasks, and use ServiceNow to manage tickets.

Formación

• Strong Active Directory experience for user accounts and password resets.
• Good grasp of TCP/IP, DNS, VPN, LAN/WAN and network basics.
• Experience with ticketing systems and resolving incidents.
• Customer-facing role with clear communication and professionalism.

Responsabilidades

• Provide deskside support to a school district, 300–500 staff, by resolving tickets and incidents.
• Assist with Level 2/3 technology support alongside engineers.
• Handle Active Directory tasks, network connectivity issues, and classroom tech like smartboards and Chromebooks.

Conocimientos

Active Directory

Networking fundamentals

Wi-Fi troubleshooting

Ticketing systems

Deskside support

Customer service

Communication skills

Mac and Windows experience

Herramientas

ServiceNow

Descripción del empleo

Experience troubleshooting hardware and software incidents

Strong experience with Active Directory to manage accounts and reset passwords

Strong network understanding, troubleshooting Wi‑Fi connectivity, understanding of fundamentals such as VPN, TCP/IP, DNS, LAN/WAN, etc.

Strong recent experience with que management, working with a ticketing system

Strong communication, eagerness to learn, and customer service skills

Plusses

Experience troubleshooting Macs as well as Windows

Experience working in a customer facing role

Experience working in the educational/instructional field, or working in IT at their college

Strong recent experience using ServiceNow as a ticketing system

Day to Day

A client is looking for a Jr. Network Specialist to support a school district in Rockland County, NY. This person will be spending 100% of their day doing deskside support during the months of September - May and completing various technical projects within the months of June - August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able.