Junior Network Specialist

Insight Global; Town of Pelham (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Insight Global is seeking a Jr. Network Specialist to support a school district in Westchester County, NY. This deskside role involves resolving a wide range of tickets and incidents for 300-500 staff, including AD, networking, and hardware issues.

Ideal candidates bring solid customer service, strong communication, and basic networking experience, plus a valid driver's license. Summer projects include migrations and deployments, with frequent interaction with teachers, students, and executives.

Qualifications

• Troubleshoot hardware and software incidents.
• Experience with Active Directory and password resets.
• Basic networking knowledge (TCP/IP, DNS, LAN/WAN).
• Experience with a ticketing system.
• Strong communication and customer service skills.
• Owns a car and has a driver’s license.

Responsibilities

• Provide deskside support to 300-500 staff across the school district.
• Resolve tickets/incidents including AD, network issues, smartboard, imaging labs, projector and printer fixes, and email/app support.
• During summer, manage migrations, deployments, upgrades and equipment refreshes.
• Communicate issues and solutions clearly to staff and executives.

Skills

Active Directory

Password resets

Networking basics

Ticketing system

Deskside support

Customer service

Communication skills

Driver's license

Tools

ServiceNow

Job description

Experience troubleshooting hardware and software incidents

Experience with Active Directory, resetting passwords and managing user accounts

Basic network understanding; troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.

Strong recent experience with que management, working with a ticketing system

Strong communication, eagerness to learn, and customer service skills

Owns a car and has a driver’s license

Plusses

Experience working in the educational/instructional field, or working in IT at their college

Strong recent experience using ServiceNow as a ticketing system

Day-to-Day

A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues and troubleshooting, smartboard support, hardware troubleshooting, imaging labs, projector & printer break fixes, email and application support, etc. During the summer months, this person will be responsible for managing project work such as migrations, deployments, upgrades, equipment refreshes, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting.