Jr. Network Specialist

Insight Global; Hartsdale (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

Job summary

A leading company is seeking a Jr. Network Specialist to provide deskside support in a school district. The role involves troubleshooting hardware and software issues, managing projects during summer, and requires strong customer service skills. Ideal candidates should have 2+ years in IT support and basic network knowledge.

Qualifications

• 2+ years in an IT support role.
• Experience troubleshooting hardware and software incidents.

Responsibilities

• Provide deskside support for 300-500 staff members.
• Resolve tickets related to Active Directory and network issues.

Skills

Customer Service

Communication

Basic Network Knowledge

Tools

ServiceNow

Job description

This job description is fairly detailed but could benefit from improved formatting and removal of irrelevant content for clarity and focus.

Job Overview

Insight Global is providing this range. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base pay range

$20.00/hr - $24.00/hr

Day-to-Day Responsibilities

A client is seeking a Jr. Network Specialist to support a school district in Westchester County, NY. The role involves 100% deskside support, assisting approximately 300-500 staff members, including executives, teachers, and students. Responsibilities include resolving tickets related to:

• Active Directory support and password resets
• Network connectivity troubleshooting
• Smartboard, hardware, and projector support
• Imaging labs, printer repairs
• Email and application support

During summer, the focus shifts to managing projects such as migrations, deployments, upgrades, and equipment refreshes. Strong customer service skills and basic network knowledge are essential for effective communication of issues and solutions.

Must-Have Qualifications

• 2+ years in an IT support role
• Experience troubleshooting hardware and software incidents
• Experience with Active Directory, password resets, and user account management
• Basic network understanding (Wi-Fi troubleshooting, TCP/IP, DNS, LAN/WAN)
• Experience with ticket management systems
• Excellent communication, eagerness to learn, and customer service skills
• Owns a car and has a driver’s license

Preferred Qualifications

• Experience in educational or instructional IT environments
• Recent experience with ServiceNow

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: Education

Benefits

Medical and vision insurance, 401(k)