Entry-Level IT Service Desk Technician

North Carolina State University; Raleigh (NC); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition and Academic Assistance

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Wellness Programs

Job summary

NC State University is seeking a Service Desk Technician I to join the College of Sciences IT team in Raleigh, NC. You will act as the first point of contact for faculty, staff, and graduate students, delivering reliable desktop and software support, maintaining classroom technologies, and assisting with hardware lifecycle management.

The role emphasizes strong customer service, clear communication, and knowledge sharing through documentation.

Qualifications

• Experience providing technical support for Windows and MacOS operating systems.
• Experience with Microsoft Office and Google Workspace.
• Strong customer service and communication skills.

Responsibilities

• Provide Tier I technical support for desktops, software, peripherals, classroom technologies, and other IT services.
• Troubleshoot and resolve routine and moderately complex technology issues for faculty, staff, and graduate students.
• Respond to incidents and service requests promptly and professionally; escalate when needed.
• Create and update knowledge base articles and SOPs to improve service delivery.
• Maintain accurate inventory records and assist with hardware lifecycle management.

Skills

Windows support

MacOS support

MS Office

Google Workspace

Customer service

Communication

Education

High school diploma or equivalent

Job description

NC State University is seeking a Service Desk Technician I to join the College of Sciences IT team in Raleigh, NC. You will act as the first point of contact for faculty, staff, and graduate students, delivering reliable desktop and software support, maintaining classroom technologies, and assisting with hardware lifecycle management.

The role emphasizes strong customer service, clear communication, and knowledge sharing through documentation.