Entry-Level IT Service Desk Analyst — Enterprise Support

TEKsystems; Wisconsin; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Transit benefits

Job summary

TEKsystems is seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. The role handles tickets via phone, email, and chat and requires strong customer service and troubleshooting skills.

You'll log and resolve tickets in ServiceNow, assist with Microsoft 365, Active Directory, and SAP related issues, and escalate when needed. This contract onsite opportunity in Oshkosh, WI offers hands-on experience in enterprise IT support.

Qualifications

• Strong customer service and communication skills.
• Basic understanding of Microsoft 365 applications and services.
• Knowledge of Active Directory administration, including user account management and password resets.
• Ability to troubleshoot common desktop, software, and access-related issues.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced support environment and manage multiple priorities.

Responsibilities

• Provide first-level technical support for end-user issues through phone, email, and chat channels.
• Log, track, update, and resolve support tickets using ServiceNow.
• Troubleshoot and resolve issues related to Microsoft 365 (O365), Active Directory, and other enterprise applications.
• Support users with password resets, account unlocks, and access requests.
• Assist with ongoing Microsoft 365 migration-related incidents and service requests.
• Diagnose and resolve hardware, software, and break/fix issues.
• Provide support for SAP-related issues and route complex incidents to appropriate support teams when necessary.
• Document troubleshooting steps, resolutions, and user interactions within the ticketing system.
• Escalate unresolved issues while maintaining ownership and communication with end users.
• Deliver excellent customer service and maintain a positive user experience.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Fast-paced environment

Tools

ServiceNow

SAP

Windows OS

Active Directory

Microsoft 365

Job description

TEKsystems is seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. The role handles tickets via phone, email, and chat and requires strong customer service and troubleshooting skills.

You'll log and resolve tickets in ServiceNow, assist with Microsoft 365, Active Directory, and SAP related issues, and escalate when needed. This contract onsite opportunity in Oshkosh, WI offers hands-on experience in enterprise IT support.