On-Site IT Service Desk Specialist

Maritz; Northern (KY); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Job summary

Maritz seeks a Service Desk Analyst to provide first-level IT support for a wide range of hardware, software, and applications. You will handle incidents via phone, chat, and in-person interactions, document tickets, and escalate complex issues to the right teams.

You’ll work in a fast-paced, customer-focused environment, leveraging ServiceNow and ITSM best practices while contributing to knowledge base improvements and process documentation.

Qualifications

• Minimum of 2 years in a Service Desk, Help Desk, Desktop Support, or similar IT role.
• Strong knowledge of Windows OS and Microsoft 365 services.
• Excellent verbal and written communication, and customer service skills.

Responsibilities

• Provide first-level technical support for hardware, software, printers, and business apps.
• Respond to incidents via phone, chat, and walk-up; document tickets accurately.
• Escalate complex issues to appropriate teams and follow ITIL-aligned processes.

Skills

Windows OS

Microsoft 365

PC hardware

Network troubleshooting

Remote support tools

Tools

ServiceNow

NiCE Telephony

ITIL knowledge

Job description

Maritz seeks a Service Desk Analyst to provide first-level IT support for a wide range of hardware, software, and applications. You will handle incidents via phone, chat, and in-person interactions, document tickets, and escalate complex issues to the right teams.

You’ll work in a fast-paced, customer-focused environment, leveraging ServiceNow and ITSM best practices while contributing to knowledge base improvements and process documentation.