IT Service Desk Analyst

TEKsystems; Wisconsin; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Transit benefits

Job summary

TEKsystems is seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. The role handles tickets via phone, email, and chat and requires strong customer service and troubleshooting skills.

You'll log and resolve tickets in ServiceNow, assist with Microsoft 365, Active Directory, and SAP related issues, and escalate when needed. This contract onsite opportunity in Oshkosh, WI offers hands-on experience in enterprise IT support.

Qualifications

• Strong customer service and communication skills.
• Basic understanding of Microsoft 365 applications and services.
• Knowledge of Active Directory administration, including user account management and password resets.
• Ability to troubleshoot common desktop, software, and access-related issues.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced support environment and manage multiple priorities.

Responsibilities

• Provide first-level technical support for end-user issues through phone, email, and chat channels.
• Log, track, update, and resolve support tickets using ServiceNow.
• Troubleshoot and resolve issues related to Microsoft 365 (O365), Active Directory, and other enterprise applications.
• Support users with password resets, account unlocks, and access requests.
• Assist with ongoing Microsoft 365 migration-related incidents and service requests.
• Diagnose and resolve hardware, software, and break/fix issues.
• Provide support for SAP-related issues and route complex incidents to appropriate support teams when necessary.
• Document troubleshooting steps, resolutions, and user interactions within the ticketing system.
• Escalate unresolved issues while maintaining ownership and communication with end users.
• Deliver excellent customer service and maintain a positive user experience.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Fast-paced environment

Tools

ServiceNow

SAP

Windows OS

Active Directory

Microsoft 365

Job description

Job Description

Position Overview

We are seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. This role serves as the primary point of contact for employees experiencing technical issues and will support users via phone, email, and chat. The ideal candidate will possess strong customer service skills, troubleshooting abilities, and a desire to grow their IT career in an enterprise environment.

This is an excellent opportunity for an entry-level IT professional to gain hands-on experience supporting a large global organization while working with industry-standard technologies and ticketing systems.

Key Responsibilities

• Provide first-level technical support for end-user issues through phone, email, and chat channels.
• Log, track, update, and resolve support tickets using ServiceNow.
• Troubleshoot and resolve issues related to Microsoft 365 (O365), Active Directory, and other enterprise applications.
• Support users with password resets, account unlocks, and access requests.
• Assist with ongoing Microsoft 365 migration-related incidents and service requests.
• Diagnose and resolve hardware, software, and break/fix issues.
• Provide support for SAP-related issues and route complex incidents to appropriate support teams when necessary.
• Document troubleshooting steps, resolutions, and user interactions within the ticketing system.
• Escalate unresolved issues while maintaining ownership and communication with end users.
• Deliver excellent customer service and maintain a positive user experience.

Required Qualifications

• Strong customer service and communication skills.
• Basic understanding of Microsoft 365 applications and services.
• Knowledge of Active Directory administration, including user account management and password resets.
• Ability to troubleshoot common desktop, software, and access-related issues.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced support environment and manage multiple priorities.

Preferred Qualifications

• Previous experience in a Service Desk, Help Desk, or IT Support role within an enterprise environment.
• Experience using ServiceNow or a similar IT ticketing platform.
• Familiarity with Microsoft 365 migrations and user support.
• Experience supporting SAP-related issues.
• Knowledge of Windows operating systems and Microsoft Office applications.

Ideal Candidate

• Entry-level IT professional looking to build experience in a corporate environment.
• Service Desk Analyst with prior enterprise support experience who is looking to grow within a global organization.
• Strong communicator who enjoys helping users and resolving technical issues.

Technologies Supported:

• Microsoft 365 (O365)
• Active Directory
• ServiceNow
• SAP
• Windows Operating Systems
• Microsoft Office Suite

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oshkosh,WI.

Application Deadline

This position is anticipated to close on Aug 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual o