IT Help Desk Technician I – Entry-Level IT Support

IMA Financial Group, Inc.; Denver (CO); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Dental

Vision

401(k)

Job summary

IMA Financial Group, Inc. is seeking an IT Help Desk professional in Denver, CO to diagnose and resolve end-user hardware and software issues across desktop, OS, and applications. You will manage user accounts, inventory, and A/V support while ensuring strong customer service and incident resolution within SLAs.

Qualifications include 2–3 years in IT, CompTIA A+ or equivalent, and 1–2 years in service desk roles. Strong communication and teamwork are essential to succeed in this role.

Qualifications

• 2-3 years of equivalent work experience in computer technology-related fields.
• CompTIA A+ Certification or demonstrated equivalent work experience or certification.
• 2-3 years of current Microsoft desktop operating system, mail client and applications experience.
• 1-2 years of experience working in service desk roles.
• 1-2 years of user account creation and administration experience.
• Excellent oral, presentation, analytical and written communication skills.
• Exceptional focus on customer service.

Responsibilities

• Supports and demonstrates IMA’s core values.
• Acts as the single point of contact for end customer issue resolution throughout the incident lifecycle and escalates as needed.
• Configures and deploys end user hardware including laptops, desktops, telephones and mobile devices.
• Tests, diagnoses, and resolves end user desktop/hardware, OS and application issues.
• Sets up and maintains user accounts and hardware inventory.
• Provides meeting room A/V support and Microsoft Office 365 assistance.
• Manages end user support requests in the Help Desk system.

Skills

Customer service

Communication skills

Service desk experience

Desktop support

Tools

CompTIA A+ Certification

Microsoft Office 365

Job description

IMA Financial Group, Inc. is seeking an IT Help Desk professional in Denver, CO to diagnose and resolve end-user hardware and software issues across desktop, OS, and applications. You will manage user accounts, inventory, and A/V support while ensuring strong customer service and incident resolution within SLAs.

Qualifications include 2–3 years in IT, CompTIA A+ or equivalent, and 1–2 years in service desk roles. Strong communication and teamwork are essential to succeed in this role.