Entry-Level IT Help Desk Support

Brice, Inc.; Alaska; On-site; USD 40,000 - 55,000; Full time

Job summary

Calista Brice is seeking an entry-level Help Desk Representative in Alaska to provide first-level technical support and assist users with Microsoft Office and basic IT tasks. The role emphasizes strong communication, customer service, and a desire to grow an IT career.

The position involves handling tickets, documenting resolutions, and collaborating with IT staff in a fast-paced office environment in Fairbanks, AK. No prior experience is required, and training is available.

Qualifications

• High School Diploma or equivalent is required.
• Completion of Microsoft Office coursework or certification preferred.
• 3–6 months of Help Desk/IT Support or Customer Service experience preferred.
• Basic understanding of computer systems and tech tools is preferred.

Responsibilities

• Provide first-level technical support via phone, email, or in person.
• Troubleshoot basic hardware, software, and network issues.
• Assist users with Microsoft Office apps (Word, Excel, Outlook, PowerPoint).
• Log and track help desk requests using ticketing software.
• Escalate complex issues to higher-level IT staff as needed.
• Support user account setup and password resets.
• Maintain professional customer service in all interactions.
• Work with IT-related administrative tasks as assigned.

Skills

Microsoft Office

Customer service

Communication

Troubleshooting

Ticketing systems

Active Directory basics

Documentation

Time management

Teamwork

Learning ability

Education

High School Diploma or equivalent

Microsoft Office coursework/certification

Tools

Zendesk

ServiceNow

Windows OS

Job description

Calista Brice is seeking an entry-level Help Desk Representative in Alaska to provide first-level technical support and assist users with Microsoft Office and basic IT tasks. The role emphasizes strong communication, customer service, and a desire to grow an IT career.

The position involves handling tickets, documenting resolutions, and collaborating with IT staff in a fast-paced office environment in Fairbanks, AK. No prior experience is required, and training is available.