Help Desk Representative - JR110036

Brice, Inc.; Alaska; On-site; USD 40,000 - 55,000; Full time

Job summary

Calista Brice is seeking an entry-level Help Desk Representative in Alaska to provide first-level technical support and assist users with Microsoft Office and basic IT tasks. The role emphasizes strong communication, customer service, and a desire to grow an IT career.

The position involves handling tickets, documenting resolutions, and collaborating with IT staff in a fast-paced office environment in Fairbanks, AK. No prior experience is required, and training is available.

Qualifications

• High School Diploma or equivalent is required.
• Completion of Microsoft Office coursework or certification preferred.
• 3–6 months of Help Desk/IT Support or Customer Service experience preferred.
• Basic understanding of computer systems and tech tools is preferred.

Responsibilities

• Provide first-level technical support via phone, email, or in person.
• Troubleshoot basic hardware, software, and network issues.
• Assist users with Microsoft Office apps (Word, Excel, Outlook, PowerPoint).
• Log and track help desk requests using ticketing software.
• Escalate complex issues to higher-level IT staff as needed.
• Support user account setup and password resets.
• Maintain professional customer service in all interactions.
• Work with IT-related administrative tasks as assigned.

Skills

Microsoft Office

Customer service

Communication

Troubleshooting

Ticketing systems

Active Directory basics

Documentation

Time management

Teamwork

Learning ability

Education

High School Diploma or equivalent

Microsoft Office coursework/certification

Tools

Zendesk

ServiceNow

Windows OS

Job description

Help Desk Representative - JR110036

Calista Brice

Calista Brice LLC

Regular

JOB SUMMARY:

The Help Desk Representative provides technical support to end-users across the organization. This entry-level role is ideal for candidates with 3 to 6 months of hands‑on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint). The ideal candidate has a passion for helping others, strong communication skills, and a desire to grow their IT career.

ESSENTIAL FUNCTIONS:

• Provide first-level technical support to employees via phone, email, or in person.
• Troubleshoot basic hardware, software, and network issues.
• Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Log, track, and document help desk requests and resolutions using ticketing software.
• Escalate complex issues to higher-level IT staff as needed.
• Support user account setup, password resets, and basic system access needs.
• Provide excellent customer service and maintain a professional demeanor in all interactions.
• Assist with IT- related administrative tasks, as assigned.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

SUPERVISORY FUNCTIONS:

This position does not have supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

• Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.
• Familiarity with Windows operating systems and basic navigation.
• Awareness of basic IT concepts such as file management, network connectivity, and user permissions.
• Understanding of customer service principles and best practices.
• Introductory knowledge of help desk ticketing systems and workflow.
• Strong verbal and written communication skills to effectively explain technical concepts to non‑technical users.
• Basic troubleshooting and problem‑solving skills for software, hardware, and connectivity issues.
• Data entry and documentation skills using ticketing or case management systems.
• Time management and organizational skills to prioritize multiple support requests.
• Active listening and interpersonal skills to assess user needs quickly and accurately.
• Ability to remain calm and professional under pressure or when dealing with frustrated users.
• Ability to follow instructions, procedures, and protocols with accuracy and consistency.
• Ability to learn and adapt to new technologies and systems quickly.
• Ability to work independently and collaboratively within a team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end‑user support.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent required.
• No prior experience required; however, 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience is preferred.
• Completion of Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) is preferred.
• Basic understanding of computer systems, mobile devices, and other tech tools is preferred.
• Strong communication and interpersonal skills is preferred.
• The ability to learn quickly and follow technical instructions is preferred.
• Familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) is preferred.
• An interest in pursuing a career in IT support or systems administration is preferred.
• Ability to pass drug and background screening.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Calista Brice’s IT team has a fast‑paced, multi‑tasking, customer service‑oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

For the full job description including physical and environmental demands please reach out to [e-mail]

PREFERENCE STATEMENT

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non‑work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non‑discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION

It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Fairbanks, AK

Closing Date 2026-10-21

About us:

Alaska Native Hire is an easy‑to‑use online forum that brings together job seekers and employers. The site allows individuals to create a profile highlighting their experience, skills, education and employement history. Employers then have the ability to search the database for the specific skills to fill vacant positions.

For job seekers, this is the website where the jobs find you.

And for employers, Alaska Native Hire is a powerful tool to help meet your local hire needs.