Entry-Level IT Help Desk Specialist

Calista Brice LLC; Fairbanks (AK); On-site; USD 25,000 - 36,000; Full time

Job summary

Calista Brice LLC is seeking an entry-level Help Desk Representative to provide first-line IT support to employees. You will troubleshoot basic hardware and software issues, assist with Microsoft Office applications, and document requests in a ticketing system.

The role emphasizes strong communication, the ability to learn quickly, and a professional customer-service approach. Candidates with 3–6 months of related experience are preferred, with no prior extensive IT background required.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and interpersonal skills are preferred.
• Completion of Microsoft Office coursework or certification is preferred.
• 3–6 months of Help Desk/IT Support experience is preferred.
• Familiarity with ticketing systems like Zendesk or ServiceNow is preferred.

Responsibilities

• Provide first-level technical support via phone, email, or in person.
• Troubleshoot basic hardware, software, and network issues.
• Assist users with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Log, track, and document help desk requests using ticketing software.
• Escalate complex issues to higher-level IT staff as needed.
• Support user account setup and password resets.

Skills

Customer service

Strong communication

Active listening

Time management

Teamwork

Confidentiality

Adaptability

Problem solving

Independent working

Education

High School Diploma or equivalent

Tools

Zendesk

ServiceNow

Job description

Calista Brice LLC is seeking an entry-level Help Desk Representative to provide first-line IT support to employees. You will troubleshoot basic hardware and software issues, assist with Microsoft Office applications, and document requests in a ticketing system.

The role emphasizes strong communication, the ability to learn quickly, and a professional customer-service approach. Candidates with 3–6 months of related experience are preferred, with no prior extensive IT background required.