Entry-Level IT Help Desk Specialist

Allegacy Financial; Greensboro (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Allegacy is seeking a Help Desk Analyst I to provide frontline technical support to members and staff. The role requires answering calls, logging tickets, and performing basic hardware and software troubleshooting to resolve issues efficiently.

You will document solutions in the knowledgebase, escalate when necessary, and collaborate with IT to support systems and end-user requests. A strong customer service mindset and clear communication are essential.

Qualifications

• 0–2 years’ experience in computer support or related area.
• High school degree or equivalent; Associate degree or better preferred.
• Previous customer service experience strongly desired.

Responsibilities

• Answer incoming support calls and log tickets.
• Basic troubleshooting of hardware and software issues.
• Escalate unresolved tickets to appropriate resources.
• Provide timely documentation of resolutions.

Skills

Operating systems

Technical support (phone)

Customer service

Communication

Troubleshooting

Multitasking

Team collaboration

Under supervision

Physical lifting

Education

High school diploma

Associate degree preferred

Tools

TrackIT

Help Desk software

Job description

Allegacy is seeking a Help Desk Analyst I to provide frontline technical support to members and staff. The role requires answering calls, logging tickets, and performing basic hardware and software troubleshooting to resolve issues efficiently.

You will document solutions in the knowledgebase, escalate when necessary, and collaborate with IT to support systems and end-user requests. A strong customer service mindset and clear communication are essential.