Help Desk Specialist - IT Support & End-User Help

Calista Corporation; Fairbanks (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Calista Brice LLC is seeking an entry-level Help Desk Representative to provide first-level IT support to employees. Ideal candidates have 3–6 months hands-on experience and coursework in Microsoft Office, with a passion for helping others and strong communication skills.

You will troubleshoot basic hardware, software, and network issues, log tickets, and assist with password resets and account setup. Teamwork and customer service excellence are essential in this fast-paced environment.

Qualifications

• High School Diploma or equivalent required; 3–6 months help desk/IT support or customer service preferred.
• Completion of Microsoft Office coursework or certification is preferred.
• Basic understanding of computer systems, mobile devices and tech tools is preferred.

Responsibilities

• Provide first-level technical support to employees via phone, email, or in person.
• Troubleshoot basic hardware, software, and network issues.
• Assist users with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Log, track, and document help desk requests and resolutions using ticketing software.
• Escalate complex issues to higher-level IT staff as needed.
• Support user account setup, password resets, and basic system access needs.

Skills

Customer service

Communication

Time management

Active listening

Problem solving

Documentation

Independent work

Education

High School Diploma or equivalent

Tools

Zendesk

ServiceNow

Microsoft Office

Job description

Calista Brice LLC is seeking an entry-level Help Desk Representative to provide first-level IT support to employees. Ideal candidates have 3–6 months hands-on experience and coursework in Microsoft Office, with a passion for helping others and strong communication skills.

You will troubleshoot basic hardware, software, and network issues, log tickets, and assist with password resets and account setup. Teamwork and customer service excellence are essential in this fast-paced environment.