Level 0 Help Desk Technician

Onsite Computing, Inc.; Corona (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Mentorship

Flexible hours

Hands-on IT experience

Professional growth opportunities

Certifications

Job summary

Onsite Computing, Inc. is seeking a motivated intern to join as a Level 0 Technician. This internship offers hands-on IT experience in a fast-paced MSP environment, with guidance from seasoned professionals and opportunities to learn through real client support.

The role emphasizes developing technical skills, collaborating with the team, and accommodating academic commitments with flexible hours. This is a great entry point for aspiring IT professionals in Southern California.

Qualifications

• Pursuing IT/CS degree or related certification.
• Basic hardware, software, and networking knowledge.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Able to work independently and in a team.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Assist with basic troubleshooting and support for hardware and software issues.
• Perform routine maintenance and updates on client systems.
• Help set up and configure new hardware and software for clients.
• Provide support for network connectivity issues.
• Document and track support requests and resolutions in our ticketing system.
• Assist with inventory management and tracking of IT assets.
• Collaborate with team members to ensure timely and effective resolution of client issues.
• Participate in training sessions and workshops to enhance technical skills.

Skills

Hardware basics

Networking basics

Problem solving

Communication

Teamwork

Eagerness to learn

Education

Pursuing IT/CS degree or certs

Job description

About Us:

Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Description:

We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working alongside experienced professionals in a dynamic and fast-paced environment.

Key Responsibilities:

• Assist with basic troubleshooting and support for hardware and software issues.
• Perform routine maintenance and updates on client systems.
• Help set up and configure new hardware and software for clients.
• Provide support for network connectivity issues.
• Document and track support requests and resolutions in our ticketing system.
• Assist with inventory management and tracking of IT assets.
• Collaborate with team members to ensure timely and effective resolution of client issues.
• Participate in training sessions and workshops to enhance technical skills.

Qualifications:

• Currently pursuing a degree or certifications in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Eagerness to learn and adapt to new technologies and processes.

What We Offer:

• Hands-on experience in a professional IT environment.
• Mentorship and guidance from experienced IT professionals.
• Opportunity to develop technical skills and gain industry knowledge.
• Flexible working hours to accommodate academic commitments.
• Professional growth opportunities and certifications.
• Competitive salary based on experience
• Cell Phone reimbursement
• Health, dental, and vision insurance
• Paid time off and holidays
• Collaborative work environment