Helpdesk Specialist Entry

Sylverrain; Washington; On-site; USD 42,000 - 54,000; Full time

Job summary

DOB is seeking an entry-level Help Desk Specialist to install and configure hardware and software components of network systems. You will provide user support, troubleshoot network issues, and run diagnostic tests to ensure optimal system performance.

Responsibilities include handling user requests, maintaining inventory, and documenting problems for timely resolution while coordinating with IT teams to restore service and improve reliability.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.

Responsibilities

• Responds to and diagnoses problems through discussion with users.
• Provides second-tier support for PC, server, or mainframe applications or hardware.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Interacts with network services and development teams to restore service.

Skills

Customer support

Troubleshooting

User support

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Office 365

Job description

Description

DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.

Responsibilities

• 1. Responds to and diagnoses problems through discussion with users.
• 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
• 3. Ability to understand and maintain inventory management.
• 4. Provides support to end users on a variety of issues.
• 5. Identifies, researches, and resolves technical problems.
• 6. Responds to telephone calls, emails, and personnel requests for technical support.
• 7. Documents, tracks, and monitors the problem to ensure a timely resolution.
• 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• 10. Simulates or recreates user problems to resolve operating difficulties.
• 11. Recommends systems modifications to reduce user problems.
• 12. Knowledge of Office 365.
• 13. Ability to maintain users accounts in Active Directory.

Minimum Education/Certification Requirements

Bachelor's degree in IT or related field or equivalent experience