Entry-Level IT Help Desk Specialist

The One 23 Group; Fort Lee (NJ); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

The 23 Group is seeking a Computer User Support Specialist to join the Global Support Center at DeCA IT. This entry-level role provides a foundation in IT support, with exposure to Tier 1 service desk tasks and a path to grow in a dynamic federal IT environment.

You will be the first point of contact for DeCA users, handling calls, creating tickets, and guiding users through basic troubleshooting on Windows, Linux, Office and related applications.

Qualifications

• Education & Experience: HS Diploma/GED + 2–3 years IT experience OR an Associate's degree or higher.
• DoD 8140 Foundational Certification: one of A+, CND, GFACT, GSEC, Network+ or Security+.
• Security Clearance: Minimum Public Trust.

Responsabilités

• First point of contact for DeCA users, Tier 1 phone support.
• Answer calls and route to appropriate queue.
• Create and manage support tickets and perform basic troubleshooting.
• Work with Windows, Linux, Office, and DeCA business apps.

Connaissances

Customer Service/Support

Windows OS

Cross-platform OS

Office Suite

Oral/Written Communication

Formation

High School Diploma / GED + 2-3 years IT

Associate’s degree or higher

Outils

Active Directory

DHCP

DNS

Remote Troubleshooting

ITIL

Ticketing Systems (BMC Remedy/ServiceNow/SolarWinds/Ivanti)

DEPO

Description du poste

The 23 Group is seeking a Computer User Support Specialist to join the Global Support Center at DeCA IT. This entry-level role provides a foundation in IT support, with exposure to Tier 1 service desk tasks and a path to grow in a dynamic federal IT environment.

You will be the first point of contact for DeCA users, handling calls, creating tickets, and guiding users through basic troubleshooting on Windows, Linux, Office and related applications.