Help Desk Specialist

Coda Search; Addison (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Coda Search is seeking an IT Helpdesk Administrator to be the first line of support for a growing clinic network in the United States. This foundational role targets a candidate starting in IT who brings a strong technical base and a willingness to learn.

The role focuses on resolving day-to-day end-user issues, supporting standard platforms, and collaborating with the infrastructure team, with opportunities to grow responsibilities over time.

Qualifications

• Associate's or bachelor's degree in Computer Science, Information Technology, or related field is required or equivalent hands‑on experience.
• Familiarity with Windows operating systems and the Microsoft Office suite.

Responsibilities

• Respond to staff IT requests via phone, email, ticketing system, and in person in a timely and professional manner.
• Diagnose and troubleshoot issues across hardware, software, networking, and user accounts, escalating complex problems to senior staff as needed.
• Set up, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
• Manage user accounts, licensing, and access in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) under the guidance of senior staff.
• Support standard company platforms including Windows 11, Microsoft 365, Intune, and RingCentral phones.
• Support the onboarding of newly acquired practices, including imaging and deploying devices, provisioning users, and assisting with on-site cutovers.
• Document issues, resolutions, and procedures in the ticketing system and internal knowledge bases.
• Follow up with staff to confirm issues have been fully resolved before closing tickets.
• Participate in IT projects and initiatives as assigned.
• Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.

Skills

Customer service

Communication

Time management

Windows OS

Microsoft 365

Problem solving

Travel readiness

Education

Associate's or Bachelor's degree in CS/IT or related field

Tools

ManageEngine ServiceDesk Plus

RMM tools

MDM/Intune

RingCentral

Zoom Phone

8x8

Vonage

Entra ID administration (Microsoft 365)

Job description

Our client is a fast-growing medical group committed to delivering personalized, quality, patient-centric care. Their team of providers and staff places patient care at the core while delivering an efficient and fulfilling experience for both patients and providers. They are seeking an IT Helpdesk Administrator who is eager to grow their technical skills while providing responsive, reliable support to clinical and corporate staff.

The organization is a multi-specialty physician group focused on delivering comprehensive lower extremity care. Their expert doctors specialize in the treatment of foot and ankle problems, lower extremity care, wound care, vascular and vein care. Their physicians and surgeons offer multi-disciplinary treatment for common and complex conditions including diabetes, peripheral arterial disease, neuropathy, diabetic foot ulcers, venous insufficiency, and wounds.

The company is headquartered in Dallas, Texas, and is actively expanding nationwide, with a current focus on the East Coast and the markets between there and Texas.

Job Summary

Our client is seeking an IT Helpdesk Administrator to serve as the first point of contact for technical support across its growing clinic network. This is a foundational role for a candidate early in their IT career who brings a strong technical base and a genuine commitment to learning.

The Helpdesk Administrator will resolve day-to-day end-user issues, support standard platforms and devices, and work closely with the infrastructure team, with the opportunity to take on greater responsibility over time. Candidates with more support experience seeking a role with room to advance are also encouraged to apply.

Job Duties and Responsibilities

• Respond to support requests from staff via phone, email, ticketing system, and in person in a timely and professional manner.
• Diagnose and troubleshoot issues across hardware, software, networking, and user accounts, escalating complex problems to senior team members as needed.
• Set up, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
• Manage user accounts, licensing, and access in Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, OneDrive) under the guidance of senior staff.
• Support standard company platforms including Windows 11, Microsoft 365, Intune, and RingCentral phones.
• Support the onboarding of newly acquired practices, including imaging and deploying devices, provisioning users, and assisting with on-site cutovers.
• Document issues, resolutions, and procedures in the ticketing system and internal knowledge bases.
• Follow up with staff to confirm issues have been fully resolved before closing tickets.
• Participate in IT projects and initiatives as assigned.
• Adhere to HIPAA regulations and security policies to maintain patient confidentiality and data security.

Qualifications and Education Requirements

• Associate's or bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent hands‑on experience.
• A foundational understanding of computer hardware, software, and basic networking concepts.
• Technical aptitude and a commitment to developing IT skills, whether gained through education, certifications, or hands‑on experience.
• Familiarity with Windows operating systems and the Microsoft Office suite (Outlook, Word, Excel, Teams, OneDrive).
• Strong customer service skills and the ability to support users across all levels of technical proficiency.
• Clear written and verbal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• A strong work ethic and the ability to take ownership of assigned tasks with minimal supervision.
• Availability to travel up to 25%, primarily to East Coast and Southern markets, with additional travel as the company expands.

Preferred Qualifications

• Exposure to Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, Intune).
• Experience troubleshooting computer hardware, printers, and network connectivity.
• Familiarity with help desk ticketing systems such as ManageEngine ServiceDesk Plus, and with ITIL practices.
• Exposure to RMM tools, MDM/Intune, remote support, or UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Vonage.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals.