IT Help Desk Specialist I — On-Site Healthcare Support

Clearway Pain; Annapolis (MD); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with employer match

Holidays

Job summary

Clearway Pain is seeking an IT Systems Specialist I to be the first point of contact for technology issues across all locations. You will log, document, and resolve level‑one requests for devices, accounts, apps, phones, and printers, escalating when needed.

You will support Windows and macOS, manage Entra ID/Microsoft 365 tasks, and assist with Intune device provisioning. Travel to clinics for on‑site support is expected.

Qualifications

• Must have 1 year IT support or help desk experience or equivalent.
• Strong customer service and communication abilities.
• Proficiency with Windows 10/11 and macOS is expected.

Responsibilities

• Serve as first point of contact for help desk calls and tickets.
• Log requests in the ticketing system with accurate details.
• Troubleshoot first-level issues on Windows/macOS devices and printers.
• Administer accounts in Entra ID and Microsoft 365 per procedures.
• Support M365 apps: Outlook, Teams, OneDrive, SharePoint.
• Enroll and troubleshoot devices in Intune; ensure compliance.
• Provide end-user support for EHR and Dialpad; escalate as needed.
• Onboard new hires and offboard departing staff with access changes.
• Maintain IT asset inventory and perform basic network checks.
• Escalate complex issues with documentation; adhere to HIPAA policies.

Skills

Customer service

Communication skills

Troubleshooting

Ticketing systems

Windows/macOS

Microsoft 365

Entra ID

Intune

On-site support

Education

High School Diploma or equivalent

1 year IT support experience

Associate's Degree (preferred)

Tools

Microsoft Entra ID

Microsoft 365

Intune

Dialpad

EHR system

Job description

Clearway Pain is seeking an IT Systems Specialist I to be the first point of contact for technology issues across all locations. You will log, document, and resolve level‑one requests for devices, accounts, apps, phones, and printers, escalating when needed.

You will support Windows and macOS, manage Entra ID/Microsoft 365 tasks, and assist with Intune device provisioning. Travel to clinics for on‑site support is expected.