IT Help Desk Specialist: Onboarding & End-User Support

Stride Healthcare Management LLC; Addison (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

StrideCare is seeking an IT Helpdesk Administrator to serve as the first point of contact for technical support across its growing clinic network. This role is ideal for someone early in their IT career with a strong technical base and a commitment to learning.

Responsibilities include resolving day-to-day end-user issues, supporting Windows 11, M365, Intune, and RingCentral phones, and assisting with onboarding of new practices. HIPAA compliance and data security are emphasized.

Qualifications

• Associate’s or bachelor’s degree in Computer Science, IT, or related field or equivalent hands‑on experience.
• Exposure to Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, Intune).
• Experience troubleshooting computer hardware, printers, and network connectivity preferred.
• Familiarity with help desk ticketing systems (ManageEngine ServiceDesk Plus) and ITIL practices preferred.
• Exposure to RMM tools, remote support, or UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Vonage preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft fundamentals preferred.

Responsibilities

• Respond to support requests from staff via phone, email, ticketing system, and in person.
• Diagnose and troubleshoot issues across hardware, software, networking, and user accounts; escalate as needed.
• Set up, configure, and maintain end-user devices including laptops, desktops, printers, and mobile devices.
• Manage user accounts, licensing, and access in Microsoft 365 under guidance of senior staff.
• Support Windows 11, Microsoft 365, Intune, and RingCentral phones.
• Assist onboarding of new practices including imaging and deploying devices, provisioning users.
• Document issues, resolutions, and procedures in ticketing system and knowledge bases.
• Follow up to confirm issues are fully resolved before closing tickets.
• Participate in IT projects and initiatives as assigned.
• Adhere to HIPAA regulations and security policies.

Skills

Hardware basics

Software basics

Windows OS

Microsoft 365

Customer service

Communication

multitasking

Education

Associate’s or bachelor’s degree in CS/IT or related field

Experience with IT helpdesk

Relevant certifications (optional)

Tools

ManageEngine ServiceDesk Plus

Entra ID

Exchange Online

SharePoint

Teams

OneDrive

Intune

RingCentral/UCaaS

Job description

StrideCare is seeking an IT Helpdesk Administrator to serve as the first point of contact for technical support across its growing clinic network. This role is ideal for someone early in their IT career with a strong technical base and a commitment to learning.

Responsibilities include resolving day-to-day end-user issues, supporting Windows 11, M365, Intune, and RingCentral phones, and assisting with onboarding of new practices. HIPAA compliance and data security are emphasized.