Entry-Level IT Help Desk Pro

DataVox; Houston, Northern (TX, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

DataVox in Houston, TX is seeking a Jr. Help Desk Technician to join our IT team. This entry-level role offers hands-on experience supporting employees, configuring devices, and maintaining user accounts across Windows and Microsoft 365 environments.

Applicants should be recent graduates or have up to one year of relevant experience, with a degree in IT, CS, cybersecurity, or a related field. The position emphasizes customer service, problem solving, and growth within enterprise IT support.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
• Recent graduate or up to one year of relevant experience through internships or entry-level roles.

Responsibilities

• Respond to help desk tickets, phone calls, emails, and chat requests.
• Diagnose and resolve hardware, software, and basic network issues.
• Create, modify, and manage user accounts within Active Directory.
• Configure and deploy laptops, desktops, and office phones.
• Install software applications and perform routine system updates.
• Assist with onboarding and offboarding technical setup for employees.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Education

Bachelor’s degree in IT/CS/Cybersecurity

Recent graduate or 1 year experience in IT/support

Tools

Active Directory

Windows OS

Microsoft 365

Ticketing systems

Job description

DataVox in Houston, TX is seeking a Jr. Help Desk Technician to join our IT team. This entry-level role offers hands-on experience supporting employees, configuring devices, and maintaining user accounts across Windows and Microsoft 365 environments.

Applicants should be recent graduates or have up to one year of relevant experience, with a degree in IT, CS, cybersecurity, or a related field. The position emphasizes customer service, problem solving, and growth within enterprise IT support.