Jr HelpDesk Technician

DataVox; Houston, Northern (TX, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

DataVox in Houston, TX is seeking a Jr. Help Desk Technician to join our IT team. This entry-level role offers hands-on experience supporting employees, configuring devices, and maintaining user accounts across Windows and Microsoft 365 environments.

Applicants should be recent graduates or have up to one year of relevant experience, with a degree in IT, CS, cybersecurity, or a related field. The position emphasizes customer service, problem solving, and growth within enterprise IT support.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
• Recent graduate or up to one year of relevant experience through internships or entry-level roles.

Responsibilities

• Respond to help desk tickets, phone calls, emails, and chat requests.
• Diagnose and resolve hardware, software, and basic network issues.
• Create, modify, and manage user accounts within Active Directory.
• Configure and deploy laptops, desktops, and office phones.
• Install software applications and perform routine system updates.
• Assist with onboarding and offboarding technical setup for employees.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Education

Bachelor’s degree in IT/CS/Cybersecurity

Recent graduate or 1 year experience in IT/support

Tools

Active Directory

Windows OS

Microsoft 365

Ticketing systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Jr HelpDesk Technician

Houston, TX, US

6 days ago Requisition ID: 1942

Salary Range: $20.00 To $25.00 Hourly

Jr HelpDesk Technician

Launch Your IT Career with DataVox

Are you a recent college graduate looking to start your career in Information Technology? DataVox is seeking a motivated, customer-focused Jr. Help Desk Technician to join our growing IT team. This is an excellent opportunity for someone with a degree in Information Technology, Computer Science, Cybersecurity, or a related field who is eager to gain hands-on experience, learn from experienced professionals, and build a long-term career in IT support and infrastructure.

About DataVox

For more than 30 years, DataVox has been helping organizations across Texas leverage technology to improve communication, security, and business operations. We specialize in Managed IT Services, Network & Data Center Technologies, Audio Visual Solutions, Physical Security Systems, Structured Cabling, Voice & Collaboration Solutions.

At DataVox, we believe great technology starts with great people. We invest in developing our team members and providing opportunities for continuous learning and career advancement.

A Culture That Brings People Together

At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special:

• An Encouraging Environment centered on upskilling and career growth
• Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.
• Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!)
• A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support
• Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark

At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together.

Build Real-World Experience

As a Jr. Help Desk Technician, you'll gain exposure to a wide range of technologies while supporting employees across the organization. You'll work alongside experienced IT professionals who will help you develop technical troubleshooting, customer support, networking, and systems administration skills.

Whether your long-term goal is Systems Administration, Networking, Cybersecurity, Cloud Technologies, or IT Management, this role provides a strong foundation for future growth.

What You’ll Do:

• Responding to help desk tickets, phone calls, emails, and chat requests
• Diagnosing and resolving hardware, software, and basic network issues
• Creating, modifying, and managing user accounts within Active Directory
• Configuring and deploying laptops, desktops, and office phones
• Installing software applications and performing routine system updates
• Assisting with onboarding and offboarding technical setup for employees
• Assisting with day-to-day security tasks, including MFA enrollment support, triaging user-reported phishing emails, and escalating suspicious activity to the security team
• Escalating complex issues to senior IT team members when appropriate
• Documenting support activities and solutions to improve knowledge sharing
• Delivering excellent customer service while communicating technical concepts in a clear and professional manner

What We're Looking For

We're seeking someone who is curious, eager to learn, and passionate about technology.

Preferred Skills

• Basic understanding of Windows operating systems and Microsoft 365 applications
• Foundational knowledge of computer hardware, software, and networking concepts
• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and willingness to take initiative

Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
• Recent graduate or up to one year of relevant experience through internships, part-time roles, technical support positions, or customer service roles

Preferred

• Internship experience in IT support, help desk, networking, or systems administration
• Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900, or similar) preferredCompTIA A+, Network+, or Security+ certification preferred
• Experience working with Windows, Active Directory, Microsoft 365, or ticketing systems

Why Recent Graduates Succeed Here

You may be a great fit if you:

• Enjoy solving technology problems
• Like helping people and providing excellent customer service
• Want hands-on experience with enterprise technologies
• Are looking for mentorship from experienced IT professionals
• Are eager to grow into advanced IT, cybersecurity, networking, or cloud roles

No extensive professional experience is required. We value a strong work ethic, a willingness to learn, and a passion for technology.

Physical Demands:

Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stand, stoop, kneel, drive and reach. Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time. The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

DataVox, Inc. is an equal opportunity employer.