Entry-Level IT Help Desk & Network Support

Arizona Department Of Public Safety; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Arizona Department of Public Safety, Information Management Bureau, seeks an IT DPS Service Employee to support computer networks and peripheral equipment in a full-time, entry-level role. The position offers progression toward a Computer Network Help Desk Operator after one year and an examination process, with duties expanding as experience grows.

Under supervision, you will provide technical support, ensure user satisfaction, and coordinate with vendors during outages.

Qualifications

• Requires a high school diploma or equivalent with general knowledge of computer concepts.
• Strong customer service etiquette and effective communication skills.
• Basic troubleshooting, IT knowledge, and adaptability to a fast-paced environment.

Responsibilities

• Provides technical support across Help Desk, PC/Desktop, web, and mobile devices.
• Maintains user satisfaction by diagnosing and resolving issues promptly.
• Reports problems to vendors during outages and communicates fixes clearly.
• Operates and monitors network equipment to ensure system availability.
• Responds to password resets and configuration changes, including remote assistance.
• Maintains security and performance of the Criminal Justice Information System.

Skills

Customer service

Shift availability

General IT knowledge

Troubleshooting basics

Team and solo work

Adaptability

Call center experience

Education

High school diploma

Job description

The Arizona Department of Public Safety, Information Management Bureau, seeks an IT DPS Service Employee to support computer networks and peripheral equipment in a full-time, entry-level role. The position offers progression toward a Computer Network Help Desk Operator after one year and an examination process, with duties expanding as experience grows.

Under supervision, you will provide technical support, ensure user satisfaction, and coordinate with vendors during outages.