Dps Service Employee (Unc) - IT

State of Arizona; Phoenix (AZ); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Accrued vacation pay & sick days

10 paid holidays per year

Deferred compensation plan

Top-ranked retirement plans

Comprehensive medical/dental/vision/LT

Life & disability insurance

Employee Assistance & Support Programs

Bus Cards

Parental Leave

Job summary

The State of Arizona's Department of Public Safety seeks an IT Service Employee (Unc) in the Information Management Bureau for a full-time, entry-level position handling computer network operations. The role includes training, potential promotion to a Help Desk Operator after one year, and completion of required examinations.

Applicants must have a high school diploma or equivalent and can expect a fast-paced, shift-flexible environment with pre-employment checks and an E-Verify process.

Qualifications

• Requires a high school diploma or equivalent; general knowledge of computer concepts.

Responsibilities

• Manage computer network operations and peripheral equipment in a large-scale system.
• Support IT operations in a call-center, fast-paced environment.
• Potential promotion to Computer Network Help Desk Operator after a year and successful exam.

Skills

Customer service etiquette

General IT knowledge

Troubleshooting skills

Shift flexibility

Adaptability

Education

High school diploma or equivalent

Job description

DEPARTMENT OF PUBLIC SAFETY

The Department of Public Safety’s mission is to provide public safety to the state of Arizona. Visit our website at www.azdps.gov

DPS Service Employee (Unc) - IT

Salary: $34,129.05 - $54,573.58

Job Summary:

The IT DPS Service Employee in the Information Management Bureau (IMB) is a full-time, entry-level position in computer network operations. The position is designed to equip the incumbent with the skills, training, and experience necessary to potentially advance to the role of Computer Network Help Desk Operator. Promotion to this role may be achieved after satisfactory performance during a one-year period and successful completion of the Computer Network Help Desk Operator examination process. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety.

The Service Employee is responsible for computer network operations, including managing a large-scale, systems-oriented electronic digital computer and its peripheral equipment. Additional duties may be assigned. We invite you to apply for this exciting opportunity to join a team, receive training, and have opportunities for promotion and advancement.

Minimum Qualifications:

Requires a high school diploma or equivalent. Any combination of education, training, or experience which provides a general knowledge of computer or data processing concepts.

ADDITIONAL REQUIREMENTS:

• Excellent customer service etiquette.
• Availability to work any shift.
• General IT knowledge.
• Basic troubleshooting skills.
• Ability to thrive in both team and individual settings.
• Adaptability to a changing environment.
• Work in a fast-paced, call center environment.

Pre-Employment Requirements:

Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona.

• Accrued vacation pay and sick days
• 10 paid holidays per year
• Deferred compensation plan
• Top-ranked retirement plans
• Affordable medical, dental, vision, life, and short & long-term disability insurance plans
• Employee Assistance, Peer and Family Support Programs
• Bus Cards (Subsidized partially by the State)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.