IT Service Associate — Training & Career Growth

State of Arizona; Phoenix (AZ); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Accrued vacation pay & sick days

10 paid holidays per year

Deferred compensation plan

Top-ranked retirement plans

Comprehensive medical/dental/vision/LT

Life & disability insurance

Employee Assistance & Support Programs

Bus Cards

Parental Leave

Job summary

The State of Arizona's Department of Public Safety seeks an IT Service Employee (Unc) in the Information Management Bureau for a full-time, entry-level position handling computer network operations. The role includes training, potential promotion to a Help Desk Operator after one year, and completion of required examinations.

Applicants must have a high school diploma or equivalent and can expect a fast-paced, shift-flexible environment with pre-employment checks and an E-Verify process.

Qualifications

• Requires a high school diploma or equivalent; general knowledge of computer concepts.

Responsibilities

• Manage computer network operations and peripheral equipment in a large-scale system.
• Support IT operations in a call-center, fast-paced environment.
• Potential promotion to Computer Network Help Desk Operator after a year and successful exam.

Skills

Customer service etiquette

General IT knowledge

Troubleshooting skills

Shift flexibility

Adaptability

Education

High school diploma or equivalent

Job description

The State of Arizona's Department of Public Safety seeks an IT Service Employee (Unc) in the Information Management Bureau for a full-time, entry-level position handling computer network operations. The role includes training, potential promotion to a Help Desk Operator after one year, and completion of required examinations.

Applicants must have a high school diploma or equivalent and can expect a fast-paced, shift-flexible environment with pre-employment checks and an E-Verify process.