IT Helpdesk Support Specialist

Halo Agencies; Santa Clara (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Halo Agencies is seeking a motivated IT Helpdesk Support to join our onsite IT team in Santa Clara, CA. You will provide first-line technical support to users and help resolve a range of IT issues.

Ideal candidates have strong problem-solving skills, excellent customer service, and experience with Windows, macOS, Google Workspace, and ticketing systems like Jira or Zendesk. Some after-hours support may be required.

Qualifications

• Associate’s degree in IT, Computer Science, or related field.
• Experience with Windows and macOS operating systems.
• Experience with ticketing systems (Jira, Zendesk) or ITSM tools.
• 5 years of experience in IT or a related field.
• Strong communication and customer service skills

Responsibilities

• Provide first-line technical support to users.
• Resolve IT issues and assist with onboarding/offboarding.
• Escalate complex problems to specialist teams as needed.

Skills

Problem solving

Customer service

Communication

Education

Associate’s degree in IT/CS or related field

Bachelor’s degree in IT/CS or related field

Tools

Windows

macOS

Google Workspace

Microsoft Office

Jira

Zendesk

Active Directory

Job description

• We are seeking a motivated and detail-oriented IT Helpdesk Support to join our dynamic IT team
• This role is responsible for providing first-line technical support to our users, resolving IT issues, onboarding-offboarding and escalating complex problems to specialist teams in various IT disciplines

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities

The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service.

• This role is going to be onsite and is able to support on-call after hours
• Associate’s degree in IT, Computer Science, or related field
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
• 5 years of experience in IT or a related field
• Experience with Windows and macOS operating systems, Google G‑Suite, Microsoft Office Suite, and common software applications
• Ability to work after hours, if needed
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools
• Bachelor’s degree in IT, Computer Science, or related field
• Knowledge of Active Directory and user account management
• Willingness to learn and adapt to new technologies and processes
• CompTIA A+, Network+, or similar certifications are a plus
• Strong communication and customer service skills to assist non-technical users effectively