Entry-Level Help Desk Technician - On-Site & Remote

twiceasnice Recruiting; Petoskey (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

Simple IRA

Holidays

PTO

Job summary

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience.

Responsibilities include answering support requests, delivering on-site support, and troubleshooting various devices. The position offers a salary of $50,000-$55,000, along with relocation assistance and a range of benefits including medical, dental, and PTO.

Qualifications

• 1+ years of network or help desk support experience required.
• Strong Windows 10 desktop support skills required.
• Must have or be willing to obtain CompTIA Network+ certification.

Responsibilities

• Answer Help Desk phones and respond to support requests.
• Provide Level 1 remote and phone support for end users.
• Deliver Level 1 on-site support, including new hardware installations.
• Perform new device setup and migrate user data.
• Troubleshoot Windows, MacOS, mobile devices, printers, and network issues.

Skills

Windows 10 desktop support skills

Network support or help desk support

CompTIA Network+ certification

Job description

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience.

Responsibilities include answering support requests, delivering on-site support, and troubleshooting various devices. The position offers a salary of $50,000-$55,000, along with relocation assistance and a range of benefits including medical, dental, and PTO.