Help Desk Technician

Central Transport; Sterling Heights (MI); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k) plan

Dental insurance

Health insurance

Paid time off

Vision insurance

Advancement opportunities

Job summary

Central Transport is seeking a Technical Support and Services Technician to be the primary contact for IT issues reported to the help desk. This role requires strong customer service and timely answers to technical questions, with on-site work in Sterling Heights, MI.

Shifts run Monday through Friday, 5pm–1am, with starting pay of $20 per hour plus additional pay for 6pm–12am and 12am–6am. Responsibilities include handling internal support calls, remote troubleshooting, and providing remote

Qualifications

• Basic IT knowledge required to troubleshoot common issues.
• Interest in pursuing a career in IT is a plus.
• Ability to multitask and manage changing workload.
• Flexible schedule with potential overtime as needed.
• Strong organization and communication skills.

Responsibilities

• Act as the main point of contact for internal customers seeking technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and asking pertinent questions.
• Provide remote support, software loading, and maintenance for handheld and tablet technology tools.

Skills

Basic IT knowledge

Interest in IT

Multitasking

Flexible schedule

Strong organization

Reliable worker

Job description

The Technical Support and Services Technician will be the main point of contact for IT related issues as they come into our help desk. The role requires strong customer service skills and timely answering of all technical questions.

Shift & Compensation

Full onsite in Sterling Heights, MI.

Shifts available: Monday through Friday, 5pm-1am.

Starting rate: $20.00 per hour.

Additional pay: 6pm-12am $1.00 per hour; 12am-6am $2.00 per hour.

Responsibilities

• Act as the main point of contact for internal customers seeking technical assistance via phone or email.
• Perform remote troubleshooting using diagnostic techniques and asking pertinent questions.
• Provide remote support, software loading, and maintenance for all handheld and tablet technology tools.

Qualifications

• Basic IT knowledge.
• Interest in pursuing a career in IT.
• Ability to multitask and prioritize a changing workload.
• Flexible schedule with willingness to work overtime as needed.
• Strong organization and communication skills.
• Reliable and dependable worker.

Benefits

• 401(k) plan
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunity for advancement.