Service Desk Technician I: Fast, Client-Facing IT Support

Socket.dev; Saginaw (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Simple IRA - 3% Employer Match

Annual Clothing Stipend - $100

Monthly Phone Stipend - $15/month

Paid Life Insurance and Short Term Dis

Bonuses through Recognition and Certifi

Job summary

Socket.dev in Saginaw, MI seeks an entry-level Service Desk Technician (L1) to provide remote and on-site support for clients. You will triage, diagnose, and resolve issues, document work, and escalate where needed, while maintaining strong client communication.

This full-time role requires staying current with technologies and participating in the on-call rotation. In-office work and limited travel may be involved with opportunities for growth within the service desk team.

Qualifications

• Strong communication abilities for effective client and team interactions.
• Excellent organizational and coordination skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide support to end users of managed services clients.
• Take direction from the Service Desk Manager and manage ticket assignments.
• Follow documented processes and workflows of the Service Desk.
• Work assigned tickets from triage through completion.
• Use service desk tools to diagnose and resolve issues.
• Refer to client documentation to understand and resolve issues.
• Escalate aging tickets to SDT L2/L3 when necessary.
• Collaborate with Service Desk and other teams.
• Provide after-hours on-call support as scheduled.
• Maintain technical skills for the SDT role.

Skills

Communication skills

Organizational skills

Multi-tasking

Technical knowledge

Education

High school diploma or equivalent

Tools

ConnectWise

Job description

Socket.dev in Saginaw, MI seeks an entry-level Service Desk Technician (L1) to provide remote and on-site support for clients. You will triage, diagnose, and resolve issues, document work, and escalate where needed, while maintaining strong client communication.

This full-time role requires staying current with technologies and participating in the on-call rotation. In-office work and limited travel may be involved with opportunities for growth within the service desk team.