Entry-Level IT Help Desk Technician — Growth & Relocation

#twiceasnice Recruiting; Gaylord (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

#twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI, offering a salary of $50,000 to $55,000 plus benefits. This entry-level position is perfect for IT professionals with 1-3 years of helpdesk experience, focusing on technical support for clients.

Responsibilities include answering help desk requests, providing remote support, and troubleshooting various system issues. Ideal candidates should be customer-focused, eager to learn, and ready to grow within a collaborative team environment.

Qualifications

• 1+ years of network support or help desk support experience required.
• Must have or be willing to obtain your CompTIA Network+ (Net+) certification.

Responsibilities

• Answer Help Desk phones and respond to support requests.
• Provide Level 1 remote and phone support for end users.
• Deliver Level 1 on-site support, including new hardware installations.
• Troubleshoot Windows, MacOS, mobile devices, printers/scanners.

Skills

Customer-focused communication

Troubleshooting

Attention to detail

Tools

Windows

MacOS

Network connectivity

Job description

#twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI, offering a salary of $50,000 to $55,000 plus benefits. This entry-level position is perfect for IT professionals with 1-3 years of helpdesk experience, focusing on technical support for clients.

Responsibilities include answering help desk requests, providing remote support, and troubleshooting various system issues. Ideal candidates should be customer-focused, eager to learn, and ready to grow within a collaborative team environment.