Entry-Level ERP+ & Enterprise Tools Help Desk Specialist

Horwitz; New Hope (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Horwitz is seeking an entry-level Systems Help Desk Specialist to join our on-site IT team in Minnesota. You will provide Level 1 support for ERP+ and enterprise tools, troubleshoot routine issues, answer how-to questions, and triage requests for escalation.

You’ll follow established procedures, document resolutions, maintain knowledge base content, and help improve user guides while upholding Horwitz values of safety, accountability, professionalism, and curiosity.

Qualifications

• Entry-level position.
• Bachelor’s degree in MIS/CS/IT or 1 year help desk experience preferred.
• Experience using a ticketing system to document, manage, prioritize and escalate requests is preferred.

Responsibilities

• Provide Level 1 support for ERP+ and other enterprise applications.
• Respond to user questions, system errors, access or visibility concerns, and other routine requests.
• Troubleshoot, diagnose, and resolve issues within established procedures and available documentation.
• Serve as the initial triage point for Systems team requests and escalate as needed.
• Document resolutions and maintain knowledge base and procedures.

Skills

Troubleshooting

Customer service

Technical explanations

Prioritization

Documentation

Teamwork

Education

Bachelor’s degree in MIS/CS/IT

1 year help desk experience

Tools

ERP+

Ticketing system

Job description

Horwitz is seeking an entry-level Systems Help Desk Specialist to join our on-site IT team in Minnesota. You will provide Level 1 support for ERP+ and enterprise tools, troubleshoot routine issues, answer how-to questions, and triage requests for escalation.

You’ll follow established procedures, document resolutions, maintain knowledge base content, and help improve user guides while upholding Horwitz values of safety, accountability, professionalism, and curiosity.