Entry-Level Emergency Dispatcher Trainee

County Emergency Communications; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in New York coordinates entry-level dispatcher training to prepare you for emergency call-taking, incident documentation, and radio operations. Trainees begin with foundational duties and advance as skills, certifications, and performance meet standards.

The program may require classroom study, simulations, and supervised console work. Successful applicants typically have a high school diploma, basic computer skills, clear communication, and accurate typing.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.
• Check the vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing accuracy

Clear communication

Basic computer skills

Customer service

Education

High school diploma or equivalent

Job description

County Emergency Communications in New York coordinates entry-level dispatcher training to prepare you for emergency call-taking, incident documentation, and radio operations. Trainees begin with foundational duties and advance as skills, certifications, and performance meet standards.

The program may require classroom study, simulations, and supervised console work. Successful applicants typically have a high school diploma, basic computer skills, clear communication, and accurate typing.