Emergency Communications Trainee — Dispatcher & Telecommunicator

County Emergency Communications; City of Little Falls (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Little York, NY, is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction to learn call-taking, incident documentation, and communications system operations.

Training progresses with demonstrated skills; positions may require completion of certifications, background checks, and assessments. The program expects basic computer skills, clear communication, and reliable typing, with eventual assignment to

Qualifications

• High school diploma or equivalent commonly required.
• Trainee roles may be offered to applicants without dispatch experience.
• Applicant may need background checks and assessments.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Gather essential incident details and confirm locations.
• Develop accurate typing and CAD skills.
• Study geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Perform duties under supervision.
• Complete assessments and coaching milestones.
• Adhere to confidentiality and professional conduct.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD)

Job description

County Emergency Communications in Little York, NY, is offering Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction to learn call-taking, incident documentation, and communications system operations.

Training progresses with demonstrated skills; positions may require completion of certifications, background checks, and assessments. The program expects basic computer skills, clear communication, and reliable typing, with eventual assignment to