Emergency Dispatcher Trainee - Training & Benefits

County Emergency Communications; Lower Kalskag (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Training program

Job summary

County Emergency Communications seeks entry-level trainee dispatchers to learn emergency call-taking procedures and agency terminology while developing typing and CAD skills. Trainees will study local geography and radio procedures, and perform supervised duties to gain hands-on experience in a busy public-safety communications center.

The program emphasizes completing training milestones, maintaining confidentiality, and meeting background screening and attendance requirements.

Qualifications

• High school diploma or equivalent required; trainee positions exist for applicants without dispatch experience.
• Basic computer skills and clear communication.
• Willingness to receive feedback; customer service experience helpful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma or equivalent

Job description

County Emergency Communications seeks entry-level trainee dispatchers to learn emergency call-taking procedures and agency terminology while developing typing and CAD skills. Trainees will study local geography and radio procedures, and perform supervised duties to gain hands-on experience in a busy public-safety communications center.

The program emphasizes completing training milestones, maintaining confidentiality, and meeting background screening and attendance requirements.