Customer Service and Dispatch

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Service is seeking a Customer Service/Dispatcher to organize and prioritize service requests, schedule technicians, and maintain clear customer communication in a fast-paced environment.

Responsibilities include data entry in dispatch software, monitoring technician workloads, and promptly handling emergencies with effective dispatching. A HS diploma is required, with bilingual English/Spanish a plus; prior dispatch or CS experience is beneficial.

Qualifications

• HS diploma or equivalent is required.
• Previous dispatching or customer service experience is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales reps.
• Schedule service appointments based on technician availability and location.
• Maintain clear communication with customers about appointment times and delays.
• Confirm appointments and provide estimated arrival times.
• Enter data into dispatching software ensuring data integrity.
• Monitor technician availability and workloads; handle emergencies by dispatching as needed.
• Address conflicts or delays promptly and find solutions.
• Schedule door estimates.

Skills

Bilingual (EN/ES)

Organizational skills

Multitasking

Excellent communication

Education

High school diploma or equivalent

Tools

Scheduling/dispatching software

Job description

We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.

Precision Overhead Garage Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Customer Service/ Dispatcher Description

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
• Scheduling door estimates

Why Precision Overhead Garage?

• We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
• Awesome perks including:
• Bonus opportunities
• Paid Training
• Company events
• Breakfast and snacks.
• Growth opportunity and career path

Customer Service/ Dispatcher Requirements

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detailed oriented skills.
• Proficiency in using scheduling and dispatching software.
• Ability to work well under pressure and adapt to changing priorities.
• Knowledge of the garage door industry is a bonus but not required.

Join our team and be a part of our mission to provide exceptional garage door services to our customers!