Dispatch Coordinator

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Growth and cross-training

Job summary

Precision Garage Door Service in Pompton Lakes, NJ is seeking a full-time Scheduler and Dispatcher to join our Customer Service team. You’ll connect with customers, coordinate with installers, and manage job logistics to keep our schedule running smoothly.

You’ll use ServiceTitan to set appointment windows, assign jobs by region and skill, and ensure timely follow-up communications via email or text. A proactive team player with strong organization will thrive in this role.

Qualifications

• Excellent organizational and communication skills.
• Able to guide conversations and manage scheduling flow.
• Familiarity with scheduling software; ServiceTitan experience a plus.
• Attention to details like tags, locations, skill levels, and delivery logistics.
• Team player, proactive and able to work under pressure.

Responsibilities

• Coordinate garage door installations.
• Identify ready-to-schedule jobs and assign to installers by region, difficulty, availability and delivery schedules.
• Communicate with customers and review notes, with follow-up when needed.
• Use ServiceTitan to set appointment windows and assign jobs to technicians.
• Confirm schedules via email or text.
• Track delivery manifests and manage out-of-market assignments to maximize daily efficiency.

Skills

Organizational skills

Communication skills

Scheduling flow

Customer service

Tools

ServiceTitan

Job description

Scheduler and Dispatcher at Precision Garage Door Service

Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service

As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations - connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

What You'll Do

• Coordinate Garage Door Installations
• Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
• Communicate with Customers
• Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
• Work Within Our Scheduling System
• Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
• Stay Ahead of the Curve
• Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

What We're Looking For

• Strong organizational and communication skills
• Ability to confidently guide conversations and control scheduling flow
• Comfortable using scheduling software (ServiceTitan experience is a plus!)
• Detail-oriented mindset - understanding the impact of tags, locations, skill levels, and delivery logistics
• Team player who's also self-motivated and proactive
• Ability to prioritize under pressure and pivot as needed

Bonus If You Have

• Experience in dispatch, operations, or field service scheduling
• Knowledge of garage door types, installation steps, or related services
• Bilingual in English and Spanish (preferred, not required)

Why Work With Us?

• Be part of a respected, nationwide brand with a strong reputation
• Join a supportive and tight-knit team
• Opportunity for growth and cross-training
• Full benefits package, paid time off, and more
• Make a real difference every single day!