Dispatcher Trainee (Telecommunicator) – Entry Level

911 Emergency Communications; Nutting Lake (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Nutting Lake, MA offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction, learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under experienced instructors.

Training combines classroom, simulations, and supervised console work. Schedules may include nights, weekends, holidays, and overtime as skills develop.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills and clear communication expected.
• Accurate typing and willingness to receive feedback.
• Customer service or telephone-based experience helpful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Communication

Computer skills

Customer service

Education

High school diploma

Job description

911 Emergency Communications in Nutting Lake, MA offers Dispatcher Trainee and Telecommunicator Trainee opportunities. Trainees receive structured instruction, learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under experienced instructors.

Training combines classroom, simulations, and supervised console work. Schedules may include nights, weekends, holidays, and overtime as skills develop.