Dispatcher/Telecommunicator Trainee — Paid Training

911 Emergency Communications; Union Lake (MI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Union Lake, MI is offering Dispatcher Trainee and Telecommunicator Trainee opportunities designed to introduce you to emergency communications work. Under the guidance of instructors, trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

As you demonstrate required skills, responsibilities may expand; training may include classroom instruction, simulations, and supervised console assignments,

Qualifications

• High school diploma or equivalent required; trainee roles target applicants with no dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.
• Customer service or telephone experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform supervised duties.
• Complete assessments and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Union Lake, MI is offering Dispatcher Trainee and Telecommunicator Trainee opportunities designed to introduce you to emergency communications work. Under the guidance of instructors, trainees learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations.

As you demonstrate required skills, responsibilities may expand; training may include classroom instruction, simulations, and supervised console assignments,