Entry-Level Customer Support Specialist — Tech-Savvy Help

Earthcam-Inc; Upper Saddle River (NJ); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Dental insurance

Vision insurance

Breakfasts and snacks

Job summary

EarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers across phone, email, ticketing systems, and other communication channels.

The CSR delivers timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. This position works cross‑functionally with technical teams, operations, and internal departments to ensure customers receive

Qualifications

• Prior experience in a customer-facing support role delivering strong customer experiences.
• Clear communication skills and ability to explain information to diverse audiences.
• Organized and capable of multitasking across channels.

Responsibilities

• Answer customer inquiries via phone, email, ticketing systems, and other support channels
• Resolve customer requests professionally and in a timely manner
• Document customer interactions accurately and perform basic troubleshooting
• Guide customers through self-service solutions when applicable
• Set expectations and provide follow-up on unresolved issues
• Escalate complex issues to supervisors or specialized departments
• Maintain professionalism and ownership throughout the customer experience lifecycle

Skills

Detail-oriented

Customer-focused

Strong communication

Organized multitasking

Cross-functional collaboration

Problem solving

Empathetic customer service

Job description

EarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers across phone, email, ticketing systems, and other communication channels.

The CSR delivers timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. This position works cross‑functionally with technical teams, operations, and internal departments to ensure customers receive