Entry-Level Security Services Support Specialist

Earthcam-Inc; Upper Saddle River (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) plan with generous company 
-m

Paid time off

Company Olympics

Job summary

EarthCam is seeking an Entry-Level Security Services Support Coordinator to assist customers using our security camera and video monitoring solutions. This role connects customers with engineering, sales, and field services to ensure proper configuration, quick issue diagnosis, and effective support.

Responsibilities include reviewing footage, troubleshooting hardware/software, onboarding, and documenting cases to help improve system reliability and customer success.

Qualifications

• Bachelor’s degree is preferred.
• Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems).
• Basic understanding of data analysis and reporting.
• Exposure to or understanding of vendor management or working with third-party service providers is a plus.
• Knowledge of security protocols and procedures is a plus.

Responsibilities

• Provide first-level customer support for EarthCam’s security camera and monitoring products.
• Assist customers with basic troubleshooting of hardware, software, and connectivity issues.
• Review security footage and system data to help identify and resolve common problems.
• Escalate complex technical issues to senior support or engineering teams with clear documentation.
• Support customer onboarding, basic system setup, and product walkthroughs.
• Work with Field Services to ensure installations meet basic technical and performance standards.
• Document support cases, solutions, and processes in internal systems.
• Learn product features and best practices to continuously improve support quality.

Skills

CCTV systems

Data analysis

Vendor management

Security protocols

Education

Bachelor’s degree preferred

Job description

EarthCam is seeking an Entry-Level Security Services Support Coordinator to assist customers using our security camera and video monitoring solutions. This role connects customers with engineering, sales, and field services to ensure proper configuration, quick issue diagnosis, and effective support.

Responsibilities include reviewing footage, troubleshooting hardware/software, onboarding, and documenting cases to help improve system reliability and customer success.